Successful leaders rally their teams, drawing from the collective strength of their crew. I’ve come to call them Wingmates.

In the era of AI, great client leaders provide more than just the right answers. It’s about the right questions. It’s about understanding. On two levels: rational and emotional. The more clients know, the more they are craving for what only humans can give: intimacy.

Thomas’s new research unveils a profound truth: transformation begins when talented dare to leave their comfort zones—and go big!

Experience the keynote from the world’s largest ever study on marketers’ success.

How can CEOs build organizations that grow in times of rapid change and disruption? Hire more customer freaks.