Customer Freak
Stop managing—start inspiring growth
How to grow a business in times of rapid change and market disruption? Thomas Barta provides a radical perspective from the world’s largest ever study on customer leadership: make everybody inside the firm a customer leader!
You know this: the “Silo Inc.” has stopped working. In the age of 24/7 customer interaction, customers are too impatient, too well informed, too powerful. To make sustainable growth happen, firms need brave customer leaders.
Based on the world’s largest ever study on customer leadership, involving over 68,000 executive assessments, Thomas proves why leading for customers is hard—even for the CEO. Hear how one CEO speech can kill growth for years, and why great technical experts may simply be the wrong people you need to grow. When it comes to business impact, leadership trumps technical skills.
For growth, firms need leaders who spark passion, who inspire big dreams, who break down silos, who dare to ditch their job description. People with fire in their eyes. No firm can manage its way to growth. What we need now are brave leaders who dare to ignite innovation and inspire change in the people around them.
Hear the stories of today’s most successful change-makers. Learn what it takes to be a customer leader. Be the spark that lights the fire.
(This keynote can be tailored to your specific conference agenda and theme)
Customer Freak
Stop managing—start inspiring growth
Audience
CEOs, general managers, senior- and middle management executives
B2B and B2C companies, consultancies, agencies.
Formats
Onstage, online, 18-45 minutes. Mini-workshops and Q&A’s available.
Positioning
This keynote is particularly powerful at the beginning of a day to set the tone: relentless customer focus.
Press kit
Thomas’s press kit has high resolution photos and material for your event website.
Speaker headline
Thomas Barta—World-leading expert, speaker and author on customer leadership.
Contact Thomas for more information
